- How do I order from your website?
- Can you give me a shipping quote on "this product" to my state?
- What is the status of my order?
- How long does processing and shipping take?
- Do you ship internationally?
- I need to return/exchange. How do I go about this process?
- Can I request to expedite shipment?
- I ordered a complete bike. How is it packed? How much assembly does it require?
Can you give me a shipping quote to my state?
Please enter your full billing and shipping addresses on the designated areas during the Checkout process. By doing so, a shipping quote will automatically generate unique to your cart and Ship To location.
Can I request to expedite shipment?
Certainly! Currently we offer FedEx Ground, 2-Day, and Standard Overnight, which are provided at the Secured Checkout page. Please take into consideration that processing will take roughly 24 — 48 hours and purchases submitted over the weekend will begin processing on Monday.
I need to return/exchange an item. How do I go about this process?
Online purchases must be returned either by mail, or visit us at our new warehouse location in Irvine between the working hours of 9:00am-5:30pm PST. For the record, our retail locations will not be able to accept returning merchandise from the online shop.